Responsible Gaming at fb99 — Play Smart, Stay in Control
fb99 believes that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their gaming experience healthy and enjoyable.
Our Commitment
Why Responsible Gaming Matters at fb99
At fb99, we take our duty of care seriously. The overwhelming majority of players enjoy our platform for what it is — entertainment. But we also recognise that for a small number of players, gambling can develop into a problem. Our responsible gaming framework exists to protect every player on the fb99 platform, with practical tools and clear guidance available at all times.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your fb99 account to keep spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed — keeping impulsive decisions in check.
Session Time-Out
Use the session time-out feature to take a short break from gaming — from 24 hours up to 6 weeks. During a time-out, your fb99 account remains open but all betting, deposit, and gaming activity is suspended. This is ideal for players who feel they need a brief pause without closing their account permanently.
Self-Exclusion
If you feel that gambling is becoming a serious problem in your life, you can request a full self-exclusion from fb99. This permanently closes your account for a minimum period of 6 months and prevents you from re-registering during that time. Contact [email protected] to initiate the process.
Loss Limits
Beyond deposit limits, fb99 allows players to set a maximum loss threshold per day, week, or month. When your losses reach the defined limit within that period, further betting activity is automatically suspended until the limit resets — giving you a hard boundary against chasing losses.
Reality Checks
Enable on-screen reality check notifications that remind you how long you have been playing and how much you have wagered during your current session. These regular prompts are a simple but effective way to stay aware of your gaming activity and avoid extended unplanned sessions.
24/7 Support Access
Our dedicated support team is available around the clock, every day of the year, to assist with responsible gaming concerns. Whether you need help setting limits, requesting a time-out, or understanding your self-exclusion options, reach us at [email protected] at any time of day or night.
Know the Signs
Recognising a Gambling Problem
Problem gambling can affect anyone, regardless of income, background, or experience with online platforms. The key difference between recreational gambling and problem gambling is the degree to which it affects a person's daily life, relationships, and financial wellbeing. Most fb99 players enjoy our games as entertainment without any negative consequences — but it is important to know the warning signs.
Problem gambling is not always obvious from the outside. It can develop gradually over time as losses accumulate, as spending increases to chase past losses, or as gambling shifts from a leisure activity to a compulsive behaviour. Recognising the signs early gives you the best chance of regaining control before the impact becomes severe.
fb99 actively monitors player behaviour for patterns that may indicate distress — such as unusually rapid deposit sequences, repeated attempts to override limits, or significant changes in wagering volume. Where such patterns are identified, our responsible gaming team may reach out proactively.
Remember: Acknowledging a gambling problem is a sign of strength, not weakness. fb99 will always treat requests for help with complete discretion and without judgment. You can contact us at any time at [email protected].
Self-Assessment
Ask Yourself These Questions
If you answer "Yes" to two or more of the following questions, it may be worth speaking to someone about your gambling habits.
Do you find yourself spending more money on gambling than you originally planned or can afford?
Have you tried to cut back or stop gambling and found it difficult or impossible?
Do you gamble to escape stress, anxiety, boredom, or personal problems?
Have you ever borrowed money, sold possessions, or neglected bills in order to fund gambling?
Do you find yourself chasing losses — continuing to gamble in an attempt to recover money you have already lost?
Has gambling caused conflict, secrecy, or significant tension in your relationships with family, friends, or colleagues?
Do you feel irritable, restless, or anxious when you are unable to gamble or when you try to reduce how much you gamble?
Player Controls
Tools Available to fb99 Players
Every fb99 player has access to a full suite of account management tools designed to promote healthy gambling habits. These controls can be activated at any time by contacting our support team at [email protected].
Daily Deposit Cap
Restrict the total amount you can deposit into your fb99 account within any single 24-hour period.
Weekly Deposit Cap
Set a rolling 7-day spending ceiling that automatically resets each week, keeping your monthly outlay predictable.
Monthly Deposit Cap
Define the maximum total you are willing to deposit across an entire calendar month to maintain long-term budget control.
Wager Limits
Cap the total value of bets you can place per day or per week, independent of deposit amounts, to control activity directly at the betting level.
Short-Term Time-Out
Pause your account for 24 hours, 48 hours, 1 week, or up to 6 weeks. All activity is suspended while the time-out is active.
Long-Term Self-Exclusion
Request account closure for a minimum of 6 months or permanently. During exclusion, you cannot re-register or deposit on fb99.
Reality Check Alerts
Receive on-screen prompts at intervals you choose — every 30 minutes, every hour, or every 2 hours — showing your session duration and total wagers placed.
Activity Statements
Request a detailed breakdown of your gambling activity — deposits, wagers, wins, and losses — for any period up to 12 months.
How to activate these tools: All responsible gaming controls are available by contacting the fb99 support team at [email protected]. Our team operates 24 hours a day, 7 days a week, and all requests are handled with complete confidentiality. Limit reductions take effect immediately; limit increases are subject to a mandatory 7-day cooling-off period.
Strictly for Adults Aged 21 and Above
The fb99 platform is a real-money gambling service and is legally and ethically restricted to adults aged 21 years and older. This restriction applies to all players accessing fb99 from Bangladesh and elsewhere. Players who are under 21 years of age are strictly prohibited from registering an account, making deposits, or placing bets on the fb99 platform under any circumstances.
Age Verification at Registration
All new fb99 accounts are subject to age verification during the registration and KYC process. Players may be required to submit a copy of their National ID card or passport to confirm they meet the 21+ age requirement before withdrawals are processed.
Reporting Underage Access
If you believe a person under 21 is accessing or has accessed the fb99 platform — including through your own device or account — please report this immediately to [email protected]. fb99 will investigate and take prompt action, including account closure and data deletion.
Parental Controls
Parents and guardians are encouraged to install parental control software on shared devices to prevent minors from accessing gambling sites. A range of free tools are available that can block gambling-related websites at the device or network level.
Getting Help
You Are Not Alone — Help Is Available
If gambling has become a problem for you or someone you care about, reaching out is the most important step you can take. fb99 is here to support you, and there are also broader resources available for players in Bangladesh who need assistance.
fb99 Support Team
Our dedicated responsible gaming support team is available 24 hours a day, every day of the week. Whether you need to set limits, request a time-out, or initiate self-exclusion, we are ready to help — confidentially and without judgment.
[email protected]Keep a Gambling Diary
Track every gambling session in a personal diary — recording the date, time, amount wagered, amount won or lost, and your emotional state before and after. Reviewing this diary regularly can reveal patterns in your behaviour and help you make more informed decisions about when and how much you play.
Talk to Someone You Trust
Sharing your concerns with a trusted friend, family member, or community leader can be a powerful first step. In Bangladesh, many people find support through family networks, community leaders, and religious institutions. You do not need to face this alone — talking openly about gambling challenges reduces stigma and opens the door to practical help.
Financial stress and gambling: If gambling has led to financial difficulties, consider speaking to a financial counsellor or community support service in your area — available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. Managing debt and rebuilding financial stability often goes hand-in-hand with addressing a gambling problem. fb99 strongly encourages players in financial distress to seek professional advice as soon as possible.
Practical Tips
Staying in Control at fb99
Most players enjoy fb99 without any issues at all. These simple guidelines can help you keep gambling as the fun, low-stress entertainment activity it is meant to be.
Set a Budget Before You Play
Decide exactly how much you are willing to spend before each session. Treat that amount as the cost of entertainment — not as an investment with an expected return.
Never Gamble Under Pressure
Avoid gambling when you are emotionally stressed, angry, upset, or under the influence of alcohol or other substances. Decisions made in an altered emotional state are rarely good ones.
Take Regular Breaks
Step away from the platform regularly. Set a timer before you start playing and commit to taking a break when it goes off — regardless of whether you are winning or losing at that point.
Accept Losses as Part of Play
All gambling involves an element of chance and the house always has an edge over time. Accept losses calmly as the cost of entertainment, and never chase a loss by increasing your bets in an attempt to win back what you have spent.
Continue Exploring
Enjoy fb99 — Play Safely
Now that you are familiar with our responsible gaming tools and guidelines, feel free to explore the full range of games and betting options available at fb99 — always within the limits that are right for you.
21+ only. Gambling involves financial risk. Please play responsibly. Contact [email protected] for help.